My order hasn't arrived

Open the order and look at its tracking. It tells you which of these you are in.

1. Never scanned: nothing to do. If the carrier has not scanned the package within 14 days of the sale, the order refunds to you in full automatically, and the seller was never paid.
2. Scanned but stalled: if tracking has sat without movement for days, open the order and use Report a problem.
3. Marked delivered with nothing there: check with neighbors and your mail room first, then report it from the order.