Buyer Protection

When you pay, the seller does not receive your money. It releases when the carrier first scans the package — and if there is no scan within 14 days of the sale, the order refunds to you automatically, with no claim to file. That returns the lot price, your shipping and any tax; the card-processing line stays with the payment network.

If what arrives is materially different from the listing — wrong items, undisclosed condition problems, missing quantity — you are covered. Report it within 5 days of delivery. Ordinary wear consistent with the listed condition of vintage goods isn't a defect.

Message the seller first — a dispute cannot be opened until you have, because most problems end in one conversation. If it isn't made right, open the order and use Report a problem. The form asks what happened and collects your photos, the seller adds their side, and a person at PaperCrane decides with a written reason, usually within a couple of days.

One of four: a full refund to your original payment (credit you spent comes back too), a replacement, no fault found, or the claim withdrawn.

Protection covers orders placed through PaperCrane checkout. The 5-day window runs from delivery and applies to as-described claims; non-shipment needs no claim at all. A chargeback filed with your card issuer is a separate process decided by the card network, not by PaperCrane.