Contact
A human reads every message.
Problem with an order
Open the order — Orders in your account here, or the order screen in the app — and use “Report a problem”. That opens a case with your order attached. Replies arrive as notifications and email; in the app, Help → My requests shows the whole thread. If the problem is with what arrived, message the seller first — a dispute won't open until you have.
Report a user, listing, or message
Use Report on the thing itself — every listing, profile, story, comment, and message has one. It opens a case a human reviews.
Something broken
In the app: Help, then Report a bug. On the web, email us with what you were doing and what happened.
Selling inquiries
Wholesalers and established resellers: Sell on PaperCrane covers both paths and what to include.
support@papercranewholesale.com, for anything without a report path. Include your PC- order number when it concerns an order. Expect an answer within a couple of business days.
PAPERCRANE LLC
4110 Emily Ln
Port Huron, MI 48060