Shipping & Returns

Every seller ships from inside the USA, and each listing shows the state it ships from. Nothing crosses a border: no customs, no import fees, no freight forwarders.

Shipping is arranged through PaperCrane on USPS, UPS, or FedEx. Tracking appears on your order the moment the label is created, and the carrier's first scan is what releases the seller's payout. Until that scan, your money never leaves the platform.

Sellers have 14 days from the sale to get the package into the carrier's hands. No scan by day 14 and you are refunded in full, automatically — no claim to file, and the seller was never paid. Each storefront shows that seller's measured time-to-ship from completed orders.

Listings where the seller has entered box size and weight show a shipping estimate for your location, and what shipping adds per piece. A $24 box across an 80-piece lot is $0.30 a piece. At checkout, shipping is its own line whenever it isn't included in the lot price.

Message the seller first, then report it from the order within 5 days of delivery. See Buyer Protection.

Wholesale lots are sold as described rather than sale-or-return. Lots that aren't as described are covered by Buyer Protection above. Change-of-mind returns are at the individual seller's discretion; ask before you buy if it matters to you.

Generate the label from the sale in one click; the cost comes out of that order's payout. Declare real weights and dimensions — a carrier reweigh is billed back to you. Established wholesalers with their own negotiated carrier rates can apply to ship on their own account. The rest is on Sell on PaperCrane.