How do custom orders work for sellers?
Turn on custom orders in Settings, then Selling, and set your deposit, $10 to $50. Sending you a request costs the buyer that deposit — which is why every request that reaches you is serious.
- A paid request opens a message thread with a private bundle pinned to the top. Only the two of you see it.
- Build the bundle like any listing: pieces, photos, price, real box and weight.
- Send the price as an offer in the thread. Sending locks the bundle's contents — to change anything, withdraw the offer, which voids it, and send a new one.
- The buyer accepts and checks out; their deposit applies to the total automatically. From there it is a normal order — same label, same payout.
Requests expire after 14 days. Decline or let one expire and the deposit returns to the buyer as credit. Nothing is charged to you either way.
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Updated 2026-08-03 · All of selling · Contact us
